1st Line Support Analyst.

Added 14th September 2020

Do you want to act as the 1st line of support for one of the most notable retail brands in the world?

We are on the lookout for a self motivated and highly capable 1st Line Support Analyst to assist our client as they go through a busy period of change for the organisation. There's a wide variety of new projects kicking off which has resulted in full time members of the support team being seconded on to these projects, meaning that a backlog of BAU support issues is starting to build up. The focus of this role will be working through those issues, alongside providing an exceptionally high level of support to head office staff as new issues arise.

You will be responsible for acting as the first port of call for any support issues that crop up, which will range from simple issues such as password resets and queries with software such as MS Teams, all the way through to more serious technical problems that you will need to escalate to the correct area of the wider support function. Another aspect of the role will be to assist staff members who are returning to the office after a long period of working from home, you will be helping the set up their workstations correctly again and ensuring that there will me minimal teething problems when getting them set back up. 


Essential Skills 

  • Commercial 1st line support experience
  • Active Directory password resets
  • Ticketing system experience


If you think this could be your next role then apply below and one of our team will be in touch.  

Apply now




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