2nd Line Infrastructure Engineer
Added 26th September 2023
We are searching for a 2nd Line Infrastructure Engineer to play a crucial role in sustaining the operational integrity of our client's IT infrastructure. The role encompasses a broad range of responsibilities, from troubleshooting and resolving escalated technical issues to actively participating in the maintenance and optimisation of servers, networks, and other essential IT components
Responsibilities
Handle escalated infrastructure incidents within SLAs
Perform root cause analysis for infrastructure issues
Monitor and upkeep servers, networks, and storage systems
Assist in planning and implementing IT changes
Provide hands-on support for infrastructure setups
Maintain infrastructure documentation and knowledge base
Work across IT teams for problem resolution
Follow security guidelines and partake in audits
Contribute to disaster recovery planning and tests
Essential Skills
Proven experience in a 2nd line infrastructure support role.
Strong knowledge of IT infrastructure and Office 365 and Azure components like servers, networks, storage systems, virtualisation technologies and data centres
Familiarity with operating systems (e.g., Windows, Linux) and network protocols (e.g., TCP/IP, DNS, DHCP)
Hands-on experience with monitoring tools and diagnostic utilities
Location
Remote
Salary
Please contact us for rate.
Industry
Consultancy
Contract Type
Contract