2nd Line Infrastructure Engineer

Added 26th September 2023

We are searching for a 2nd Line Infrastructure Engineer to play a crucial role in sustaining the operational integrity of our client's IT infrastructure. The role encompasses a broad range of responsibilities, from troubleshooting and resolving escalated technical issues to actively participating in the maintenance and optimisation of servers, networks, and other essential IT components



Handle escalated infrastructure incidents within SLAs

Perform root cause analysis for infrastructure issues

Monitor and upkeep servers, networks, and storage systems

Assist in planning and implementing IT changes

Provide hands-on support for infrastructure setups

Maintain infrastructure documentation and knowledge base

Work across IT teams for problem resolution

Follow security guidelines and partake in audits

Contribute to disaster recovery planning and tests

Essential Skills 

Proven experience in a 2nd line infrastructure support role.

Strong knowledge of IT infrastructure and Office 365 and Azure components like servers, networks, storage systems, virtualisation technologies and data centres

Familiarity with operating systems (e.g., Windows, Linux) and network protocols (e.g., TCP/IP, DNS, DHCP)

Hands-on experience with monitoring tools and diagnostic utilities


Apply now




Please contact us for rate.



Contract Type


More roles that might suit you

Job title Location Type Salary



Up to £65,000 pa.



Please contact us for rate.

Can’t find the role for you?

Upload CV