2nd Line Service Desk Analyst

Added 12th November 2021

We are searching for a 2nd Line Service Desk Analyst to provide the highest level of customer service, whilst ensuring the timely resolution of tickets being logged with IT. You will be expected to manage break/fix, configuration issues, troubleshooting, software installations, hardware repair in office & warehouse for all IT related equipment

 

Responsibilities 

Respond to Service Desk tickets that have been escalated from the 1st Line Service Desk Analyst

Build, install, configure and fix IT equipment in the offices and warehouses

Work with 3rd parties for support and to resolve issues and escalating to 3rd level support when required

Produce root cause analysis reporting following any P1 or P2 incident

Create or update support procedure documentation

 

Essential Skills 

Exceptional Incident Management skills with the ability to identify root cause and apply solutions to resolve

Exceptional Problem Management skills, able to investigate trends, to apply a methodical

Active Directory user and computer administration experience

Proven experience working within IT service delivery

Stakeholder & Vendor management experience at all levels

 

 

Apply now

Location

Hertfordshire

Salary

Up to £29,000 pa.

Industry

Retail

Contract Type

Permanent

Other recent roles

Job title Location Type Salary

Buckinghamshire

Permanent

Up to £75,000 pa.

Greater London

Permanent

Up to £60,000 pa.

London

Permanent

Up to £43,000 pa.

Can’t find the role for you?

Upload CV