2nd Line Support Analyst

Added 14th June 2022

We are on the lookout for a 2nd Line Support Analyst to join our client's hardware & technical services team offering 2nd line support to their staff and customers

 

Responsibilities 

Log & update Support Tickets for customers issues

Remote support and maintenance across customers PCs, Laptops & Servers

Analyse call logs so you can spot common trends and underlying problems

Update technical documentation used by Support Desk

Diagnose and repairing faulty PCs & Laptops

Escalate Support Ticket to senior members of the Support Desk

 

Essential Skills 

3+ years experience in team-based Technical Support role

Able to raise, update & resolve issues reported to Support Desk

Windows 10 – Installation, Configuration & Troubleshooting

Windows Server – Active Directory, Group Policy, Permissions etc

Microsoft 365 – Admin (Create Users, Assign Licenses, Mailbox Permissions etc) & Troubleshooting

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Location

West Midlands

Salary

Up to £30,000 pa.

Industry

Consultancy

Contract Type

Permanent

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