2nd Line Support Analyst
Added 14th June 2022
We are on the lookout for a 2nd Line Support Analyst to join our client's hardware & technical services team offering 2nd line support to their staff and customers
Responsibilities
Log & update Support Tickets for customers issues
Remote support and maintenance across customers PCs, Laptops & Servers
Analyse call logs so you can spot common trends and underlying problems
Update technical documentation used by Support Desk
Diagnose and repairing faulty PCs & Laptops
Escalate Support Ticket to senior members of the Support Desk
Essential Skills
3+ years experience in team-based Technical Support role
Able to raise, update & resolve issues reported to Support Desk
Windows 10 – Installation, Configuration & Troubleshooting
Windows Server – Active Directory, Group Policy, Permissions etc
Microsoft 365 – Admin (Create Users, Assign Licenses, Mailbox Permissions etc) & Troubleshooting
Location
West Midlands
Salary
Up to £30,000 pa.
Industry
Consultancy
Contract Type
Permanent