2nd Line Support Analyst

Added 9th November 2020

Do you want to broaden your skillset by working on a wide range of support issues?

We are looking for a 2nd line support analyst to provide day-to-day technical support for a wide range of technologies, including hardware, software, network infrastructure, unified communication and mobile devices. The main focus of the role will be to receive issues that have been escalated by the helpdesk, you will fulfil requests and assist with problem resolution while providing guidance and training to stakeholders. The role will be split between general support, security project work and O365/SharePoint troubleshooting.

You will be responsible for performing day-to-day administration tasks and compiling knowledgebase articles to assist the user support team with the resolution of common issues. You'll also be responsible for participating in various IT projects and activities to assist with the design, setup and deployment of new systems/services, and carry out changes to resolve existing problems/improve infrastructure resilience/security. Finally you will need to perform IT tasks as assigned by the line manager including traveling to remote sites, working during the maintenance windows and providing out-of-hours emergency support.


Essential Skills 

• Experience operating in a 2nd line technical support role.
• Experience supporting Windows 10 and Windows Server 2016.
• Experience supporting Office 365 with SharePoint.
• Experience of using a service desk ticketing system.


If you want to find out more about this role then apply below and we will be in touch. 

Apply now




Up to £31,000 pa.



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