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• 3rd Line Application Support Analyst

3rd Line Application Support Analyst

Added 13th February 2023

We are on the lookout for a 3rd Line Application Support Analyst  to take responsibility for the support, enhancement and delivery of core trading platforms and other associated software solutions. The scope of this role is to provide end users and system processes with a reliable, efficient, and stable application environment

Responsibilities 

Plan workloads and request resource for projects when they are required

Take part in escalation, risk, and issue management

Assist in the development of new services, applications through the creation or introduction of new services and platforms

Onboard new systems and applications into the support function, ensuring that they are ready for in-life management

Control user provisioning and security management using Active Directory and its deployment capabilities to specific applications

Work across all technology environments to ensure alignment and delivery of application support

Manage feedback and recognise that service improvement and internal and external customers are at the heart of what we deliver from a technology perspective

Provide strategic direction aligned to the IT Group priorities

Agree and deliver new capabilities for customers (Internal and external) and agree service levels

Manage existing suppliers to ensure activities are being delivered and corrective actions and remedial plans are in place to address failings

Define process and procedures to ensure that the group application estate is supported appropriately and with controls which can be demonstrated if audited

Essential Skills 

ITIL or Agile Experience

Extensive Kerridge K8 experience

Experience of managing an application support function

Supplier management and negotiation experience