3rd Line Application Support Analyst
Added 13th February 2023
We are on the lookout for a 3rd Line Application Support Analyst to take responsibility for the support, enhancement and delivery of core trading platforms and other associated software solutions. The scope of this role is to provide end users and system processes with a reliable, efficient, and stable application environment
Plan workloads and request resource for projects when they are required
Take part in escalation, risk, and issue management
Assist in the development of new services, applications through the creation or introduction of new services and platforms
Onboard new systems and applications into the support function, ensuring that they are ready for in-life management
Control user provisioning and security management using Active Directory and its deployment capabilities to specific applications
Work across all technology environments to ensure alignment and delivery of application support
Manage feedback and recognise that service improvement and internal and external customers are at the heart of what we deliver from a technology perspective
Provide strategic direction aligned to the IT Group priorities
Agree and deliver new capabilities for customers (Internal and external) and agree service levels
Manage existing suppliers to ensure activities are being delivered and corrective actions and remedial plans are in place to address failings
Define process and procedures to ensure that the group application estate is supported appropriately and with controls which can be demonstrated if audited
ITIL or Agile Experience
Extensive Kerridge K8 experience
Experience of managing an application support function
Supplier management and negotiation experience
Up to £50,000 + £4,800 car allowance
More roles that might suit you
Up to £35,000 pa.
Please contact us for rate.
Up to £70,000 pa.