Application Support Analyst

Added 24th October 2022

We are searching for an Application Support Analyst to work within our client's service desk team assisting the current first line team, helping with day-to-day support issues, but with the experience and responsibility to resolve the escalated more complex incidents and problems 

 

Responsibilities 

Manage inbound and outbound calls, emails and web chats

Provide specialist product support and configuration advice, both internally and to external customers

restore the customer usage to the normal state as soon as possible with workarounds or solutions that do not affect the business

Proactively prevent incidents from happening and to find the root cause of incidents and reduce the impact on business

Work to SLA thresholds for enquiries, incidents, requests and problems

Develop the technical knowledge of the 1st Line support team

 

Essential Skills 

Experience within a company offering SaaS

Excellent troubleshooting, analytical and problem-solving skills within a technical environment

Previously supported business critical applications 

 

Apply now

Location

Bristol

Salary

Up to £35,000 pa.

Industry

Manufacturing

Contract Type

Permanent

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