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• Assistant Director of Infrastructure & Operations

Assistant Director of Infrastructure & Operations

Added 22nd September 2025

We’re hiring an Assistant Director of Infrastructure & Operations on behalf of the RSPB. You’ll set the 5-year roadmap, modernise the estate, and raise service quality across infrastructure, service desk, and tech operations. With board-level backing, you’ll have the freedom to shape sourcing strategy and the mandate to deliver lasting change.

What you’ll do

• Publish a 5-year Infrastructure & Ops roadmap aligned to digital transformation.
• Stabilise service: embed ITIL, strengthen change/incident/problem management, and improve SLAs.
• Modernise platforms: progress data-centre moves, consolidate storage/DAM/MAM, accelerate pragmatic Azure adoption.
• Harden security with ISO 27001 and Cyber Essentials Plus practices.
• Improve network reliability for remote reserves and field technologies (e.g. camera traps, Starlink contexts).
• Define sourcing strategy and deliver early supplier value.

What you’ll bring

• Senior leadership in IT operations/service with credibility to challenge infra and service specialists.
• Experience delivering infrastructure modernisation, cost reduction, and improved user experience.
• ITIL-led service management and strong change discipline.
• Hybrid/cloud (Azure preferred), network architecture, and end-user computing at scale.
• Security and risk awareness, operating to ISO 27001/Cyber Essentials Plus standards.
• Vendor management and sourcing strategy expertise.
• Leadership that unites teams, raises technical standards, and lowers conflict.