CRM Support Specialist

Added 10th August 2023

We are searching for a CRM Support Specialist to ensure the smooth operation of our client's CRM system, handling 1st and 2nd line CRM Support related tickets with efficiency and delivering outstanding service to stakeholders



Respond promptly to CRM-related incidents, service requests, changes, and problem tickets 

Collaborate with internal teams and external partners to escalate and resolve issues effectively, ensuring a seamless user experience

Maintain a proactive approach by continuously monitoring and identifying opportunities for enhancing support processes and system efficiency

Collaborate closely with the Transformation team and the 3rd-party CRM provider to ensure timely and effective ticket resolution

Analyse gaps within the CRM system and propose innovative solutions to enhance its capabilities

Play a key role in the testing and rollout of new updates to the live CRM system, ensuring minimal disruption to operations

Maintain comprehensive documentation of CRM processes, changes, and updates for auditing purposes

Provide data analysis and insights when required to drive informed decision-making


Essential Skills 

Experience of configuring CRM system parameters

Previously worked on Software/CRM projects and development, including testing and deployment

Experience in reviewing processes, identifying and implementing improvements

Happy to work part-time (30 hrs a week)



Apply now




Up to £28,000 pa.


Financial Services

Contract Type


More roles that might suit you

Job title Location Type Salary



Up to £60,000 pa.



Up to £30,000 pa.



Please contact us for rate.

Can’t find the role for you?

Upload CV