CRM Support Specialist
Added 10th August 2023
We are searching for a CRM Support Specialist to ensure the smooth operation of our client's CRM system, handling 1st and 2nd line CRM Support related tickets with efficiency and delivering outstanding service to stakeholders
Responsibilities
Respond promptly to CRM-related incidents, service requests, changes, and problem tickets
Collaborate with internal teams and external partners to escalate and resolve issues effectively, ensuring a seamless user experience
Maintain a proactive approach by continuously monitoring and identifying opportunities for enhancing support processes and system efficiency
Collaborate closely with the Transformation team and the 3rd-party CRM provider to ensure timely and effective ticket resolution
Analyse gaps within the CRM system and propose innovative solutions to enhance its capabilities
Play a key role in the testing and rollout of new updates to the live CRM system, ensuring minimal disruption to operations
Maintain comprehensive documentation of CRM processes, changes, and updates for auditing purposes
Provide data analysis and insights when required to drive informed decision-making
Essential Skills
Experience of configuring CRM system parameters
Previously worked on Software/CRM projects and development, including testing and deployment
Experience in reviewing processes, identifying and implementing improvements
Happy to work part-time (30 hrs a week)
Location
Northamptonshire
Salary
Up to £28,000 pa.
Industry
Financial Services
Contract Type
Permanent