Digital Customer Experience Manager

Added 19th October 2020

Do you want the opportunity to revolutionise the customer experience for a forward thinking, rapidly growing organisation?

We're searching for a digital customer experience manager to help re-define our clients online customer service experience, as historically they have struggled to maintain good levels of customer experience over long periods of time and due to their growth they now have the investment to make sure that these issues are easily rectified. The types of issues that need to be rectified fall more on the operational side of things, they have a great team in place who need guidance on how best to achieve the collective goal of exceptional customer service. 

Your responsibilities will be to improve the consistency of customer service across the entire brand through the implementation of a number of new initiatives that you will be given full autonomy to implement. You'll also own the day to day operations of the Customer Service Centre, working with the Ecommerce Content and Service Manager to develop operations and process improvements to improve customer service and increase customer happiness.

 

Essential Skills 

  • Previously improved customer experience for an eCommerce/Retail company
  • Previously held budgetary responsibility 
  • Stakeholder management experience
  • Experience driving strategic decisions

 

If you want to find out more about this role then apply below and we will be in touch. 

Apply now

Location

London

Salary

Up to £50,000 pa.

Industry

Retail

Contract Type

Permanent

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