EMEA Helpdesk Analyst
Added 23rd February 2023
We are looking for an EMEA Helpdesk Analyst to join our client and provide effective day-to-day delivery of first and second line support services, both technical and non-technical
Responsibilities
Respond to user requests, diagnose, categorise, and prioritise incidents effectively
Ensure as many incidents and requests are resolved at the first point of contact using the tools and knowledge sources available
Keep customers informed of the progress of incidents and requests by updating the Service Desk tool in a timely and accurate manner
Identify and escalate calls to the EMEA Support Manager where the resolution falls outside agreed targets
Manage and maintain ERP systems data and where appropriate migration of the same upon agreement from the customer
Assist with the implementation of IT systems across the EMEA Region
Administer security and access to business systems as necessary to the business
Essential Skills
Proven experience and knowledge of ERP systems
Experience of working in a retail business
Supported end users in an internal customer facing role
Location
Hampshire
Salary
Up to £35,000 pa.
Industry
Retail
Contract Type
Permanent