Helpdesk Analyst

Added 19th March 2021

We are searching for a Helpdesk Analyst who has an ambition to build their career in IT to join our client's growing helpdesk team

 

Responsibilities 

Providing 24/7 1st line support, on a shift rota basis

Liaising with internal users to resolve problems and queries, escalating to the 2nd or 3rd line support as appropriate

Analysing support requests and participating in the continuous improvement of Helpdesk response, processes and procedures

Building devices (Laptop/Desktop/Tablet) for new starters/replacement hardware for existing business users

Operating Systems and Software application maintenance and upgrades

Setting up and supporting Company Mobile Devices

 

Essential Skills 

Experience in the provision of 1st Line IT support services

Previous use of a ticket logging system to support requests from the business

 

 

Apply now

Location

Herefordshire

Salary

Up to £20,000 pa. + £3,000 pa. Shift bonus

Industry

Retail

Contract Type

Permanent

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