• Find a role /
• IT Applications Support and Operations Lead

IT Applications Support and Operations Lead

Added 19th May 2023

We are looking for an IT Applications Support and Operations Lead to be responsible for leading, managing and delivering critical IT Application Services for our client's UK business

Responsibilities

Support and manage the core application stack, including ERP – K8 (Sales, Inventory, Finance, Operations, WMS), CRM – Salesforce, and VRS – Descartes, Glympse, DVSC, Mobilelink

Oversee integration platform services, including IpaaS – Snaplogic, and support web services, websites, and Ecommerce business systems

Manage additional and distributed ERP systems, as well as HR and Finance Application services

Drive improvement in customer service, customer engagement, and partner/supplier alignment for IT run application services across the UK business

Ensure continuous availability, capacity, and service improvement through technical leadership of the applications support and operations team across a broad estate of application services and architecture

Take responsibility for the availability, assurance, stability, and performance of production application and integration services

Manage and monitor vendor technical responses and performance relating to work on production application instances, and oversee value and relationship management

Lead and guide teams in the design and delivery of high-quality IT Operations working standards

Drive quality and service delivery of IT managed application services across the function and department

Essential Skills

Extensive experience in a similar role within an IT organisation

Understanding of Application Architecture and Common Technology frameworks

Broad ERP System exposure and support history

Core skills and familiarity with Linux/Apache System environments

Technical understanding and familiarity with General Database Technologies

Application Performance Management experience