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IT Support Analyst

Added 3rd March 2023

We are searching for an IT Support Analyst to provide IT support for the hardware, software and system environments which keep our client's services running. You'll provide a single point of contact for the support office and external sites

Responsibilities

Provide first line support for IT issues, complete initial investigation and possible diagnosis of ‘local’ IT issues

Provide second line support for more complex issues and resolution of problems

Escalate issues to vendor or 3rd line, or infosec where appropriate

Provide on-site and remote support to end users within SLA levels

Order and track delivery of new hardware for Clinical Services and Support Office users as requested

Maintain hardware inventory/ Asset register

Order and track delivery of new mobile devices

Support desktop telephony issues and queries. Liaising with 3rd parties as needed

Set up e-mail accounts, distribution lists and Office 365 groups and Teams

Record all support activity in the ticketing system

Provide IT support and training for new starters

Provide support for strategic and tactical IT projects 

Essential Skills 

Excellent knowledge of Microsoft Windows OS 10/11

Excellent knowledge of Microsoft Office 365 Apps

Understanding of hardware setup/installation of laptops, desktops, mobiles, and tablets

Software installation skills

Experience of Active Directory and Azure Active Directory

Knowledge of LAN/WAN technologies