IT Support Engineer

Added 30th January 2025

We are searching for an IT Support Engineer to provide hands-on, onsite technical assistance and ensure the smooth logging of support tickets into ServiceNow. This role has been created to support our client during their migration to a new ServiceNow instance, which currently does not offer automatic ticket logging.The successful candidate will play a key role in manually logging tickets via a swivel chair process while also assisting with issue resolution alongside the existing support team.

Responsibilities

Manually log support tickets into ServiceNow using a swivel chair process during the migration period

Work alongside the existing support team to ensure all incidents and requests are captured efficiently

Assist with technical issue resolution, handling support tickets as part of a shared workload

Collaborate with internal teams and end-users to ensure a smooth transition to the new ServiceNow instance

Essential Skills

Familiarity with ServiceNow or similar IT service management (ITSM) platforms

Strong troubleshooting skills, with experience resolving common IT issues

Apply now

Location

East Midlands

Salary

Please Contact Us

Industry

Pharmaceuticals

Contract Type

Contract

More roles that might suit you

Job title Location Type Salary

South West

Permanent

Up To £65,000 pa

South East

Permanent

Up To £47,000 pa

South East

Permanent

Up to £60,000.00 pa

Can’t find the role for you?

Upload CV