IT Support Engineer

Added 18th October 2021

We are looking for an IT Support Engineer to carry out efficient BAU support by taking ownership of 1st & 2nd line support on both software, hardware & telephony incidents/service request

 

Responsibilities

Day to day 1st/2nd Line support on the service desk

Log incidents, service requests, changes and problem tickets into the support platform

Ensure the timely resolution of requests in line with Service Level Agreements

Ensure the integrity and security of the Company’s IT systems are not compromised

Administer Active Directory, Group Policy & Office 365

Update IT policies and documentation

 

Essential Skills 

Proven experience working in an IT helpdesk environment including 1st & 2nd line support

Experience supporting Microsoft 365

Experience of IP Phone systems

Ability to create documentation when needed

Apply now

Location

Northamptonshire

Salary

Up to £25,000 pa.

Industry

Financial Services

Contract Type

Permanent

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