IT Support Engineer

Added 7th December 2022

We are searching for an IT Support Specialist to work on 1st and 2nd line tickets, as well as collaborating with 3rd-party support and the IT Support Team Leader to escalate issues where required

 

Responsibilities 

Take ownership of 1st and 2nd line support on all software, hardware, telephony and general infrastructure

Ensure the timely resolution of requests in line with Service Level Agreements

Administer Active Directory / Office 365 / Telephone systems as required

Assist the IT Support Team Leader with stock management to ensure equipment is always accounted for

Update IT policies and documentation

 

Essential Skills 

Proven experience working in an IT helpdesk environment, including 1st and 2nd line support

Experience in using a ticketing system

 

Apply now

Location

Northamptonshire

Salary

Up to £35,000 pa.

Industry

Financial Services

Contract Type

Permanent

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