IT Support Engineer

Added 28th April 2023

We are looking for an IT Support Engineer to join our client's IT Helpdesk team. You will support a wide range of technologies across multiple sites with a focus on delivering a 1st class friendly, personable, and professional customer support experience to users in need of technical assistance



Maintain a fleet of several hundred PCs and Macs across the organisation

Prioritise and resolve tickets raised in person, over the phone, or via the FreshService platform

Ensure regular updates and clear communication on ticket progress for users

Create and support new user accounts on Active Directory, Tessitura, and other platforms 

Support the business in the roll-out of new applications, systems, and platforms

Assist in monitoring and maintaining IT security systems, computer systems, and networks

Create and maintain support documentation, including procedural documents and relevant reports

Participate in project work, including large-scale software deployments, process improvements, and enhancing the capabilities of new or existing systems


Essential Skills

Demonstrable experience in the installation, configuration, management, and maintenance of desktop hardware and software (Windows 10 & Mac OS)

Experience supporting Microsoft Office applications across all platforms

Knowledge of Active Directory

Previous experience of working collaboratively within a team

Apply now




Up to £27,000 pa.


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