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IT Support Specialist

Added 22nd August 2023

We are looking for an IT Support Specialist to join our client's team and provide comprehensive technical support to end users. The role will be a mixture of 1st-3rd line support including setting up hardware, assisting with rollout projects and managing technical environments. 

Responsibilities

Provide effective and efficient technical assistance to users, addressing a wide range of technical queries and issues

Log and manage support tickets in the helpdesk system, ensuring accurate and timely documentation of incidents and resolutions

Perform patching activities to maintain systems and software up-to-date, ensuring optimal security and performance

Offer DNS support to troubleshoot and resolve network-related issues

Set up laptops, desktops, printers, tablets, and mobile devices for new and existing users

Execute maintenance tasks and provide ongoing technical support to ensure smooth operations

Collaborate with the project team to assist in rollouts, particularly with the current Office 365 implementation

Handle technical issues ranging from 1st to 3rd line support

Manage Active Directory (AD) and Azure environments effectively

Develop and compile documentation for various processes and changes

Collaborate on projects involving process enhancements and new initiatives

Essential Skills 

Must have a valid UK Driving licence

Experience with 1st-3rd line support of the following technology:
- Windows 10
- Server 2012-2019
- O365 - Essential
- AD
- Azure

ITIL knowledge

Some understanding of networking