IT Support Technician
Added 9th February 2023
We are searching for an IT Support Technician to act as the 1st point of contact for all IT related issues and queries, ensuring tickets are logged via a helpdesk system and responded to within set SLA's
Provide technical support to requests from customers for all PC/laptop/smartphone hardware, software and associated peripherals via a helpdesk system
Log support calls and document their outcome to facilitate the resolution of common queries
Deploy equipment including new installations and the redeployment of existing equipment
Install and configure all hardware and software to the agreed company standards
Assist in the compilation and maintenance of an accurate inventory of hardware and software
Develop and maintain active and progressive working relationships with all members of the company
Liaise with colleagues in all Directorate Support and Technical Development teams to ensure continuity of service for all users
Recognise and suggest potential improvements to IT systems and processes
Experience using Microsoft Windows 10 and Office
Able to troubleshoot and resolve IT issues
Excellent written and communication skills
Up to £24,000 pa.
More roles that might suit you
Up to £35,000 pa.
Please contact us for rate.
Up to £70,000 pa.