Senior Technology Operations Engineer
Added 5th September 2025
We are looking for a Senior Technology Operations Engineer to ensure the reliability and improvement of IT services across our business. The role is split between hands-on support (60–70%) and mentoring/process improvement (30–40%), focusing on guiding escalations, improving triage, and supporting service quality.
Responsibilities
- Lead resolution of complex incidents and review escalations
- Mentor engineers and improve service desk processes
- Oversee monitoring, infrastructure support, and retail/POS systems
- Drive service improvement initiatives across IT operations
Essential Skills
- Strong IT operations and incident management experience
- Solid knowledge of Microsoft platforms, networks, and infrastructure
- Experience mentoring engineers and improving support processes
Location
London
Salary
Up to £35,000 pa
Contract Type
Permanent