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Service Delivery consultant

Added 21st July 2025

We are searching for a Service Delivery consultant who will play a key role in supporting the final stages of a two-year transformation. This role bridges internal IT and a third-party provider, handling technical escalations and contributing to project work as needed.

Responsibilities

- Act as the main contact between internal IT and third-party support

- Resolve complex on-site technical issues

- Manage escalations and ensure timely issue resolution

- Support project delivery, including SaaS migrations and data centre decommissioning

- Communicate clearly with non-technical users

- Assist in improving IT support processes

Essential Skills

- Strong troubleshooting and hands-on IT support experience

- Service desk exposure and escalation management

- Experience working with third-party IT providers

- Ability to quickly grasp technical project requirements

- Clear communicator with non-technical stakeholders

- Familiar with the Microsoft stack (Windows, O365, AD, etc.)