Service Desk Analyst
Added 22nd February 2023
We are on the lookout for a Service Desk Analyst to support a large base of UK-wide users, providing end-user IT assistance on all core desktop applications and technologies
Provide first and second line technical support to users
Communicate with users at all levels, resolving issues and escalating issues when needed
Use initiative, research, and problem-solving skills to determine the root cause of issues and provide tactical and strategic solutions
Set up and maintain user accounts, laptops, printers, scanners, and meeting room equipment
Oversee IT equipment loans, including checking out kit and chasing non-returned items
Participate in IT projects and contribute with technical input
Strong Microsoft stack support experience including Office 365 & InTune
Knowledge of Active Directory/Azure Active Directory
Basic understanding of networking
Up to £32,000 pa.
More roles that might suit you
Up to £35,000 pa.
Please contact us for rate.
Up to £70,000 pa.