User Success Manager
Added 4th August 2022
We are searching for a User Success Manager to work closely with our client's design team, marketing team, engineering team and senior management to launch new products and features to the market
Provide strategic direction for the Digital Adoption Platform
Work with various stakeholders to establish and implement best practices with regards to configuration, organisation, maintenance, security and access controls
Understand business objectives to recommend future system initiatives
Manage development and release of In-Application Messaging, user guides and polling of users
Review user flows and drop off rates to provide proactive recommendations to product and UX teams
Maintain a thorough knowledge of the company’s products and service offerings and methodologies
A background in statistics, mathematics, economics or similar quantitative fields
Working experience with HTML and CSS essential
An ability to communicate technical information to non-technical staff in a way that is easy to understand.
A passion for usability and simplicity
Previous experience with Digital Adoption Platforms
Up to £45,000 pa.