Product & Support Coordinator

The search

We are searching for a Product & Support Coordinator to help support and improve high-quality cyber security products. Working closely with the Head of Product, this role will manage the support inbox, capture customer feedback, and help keep documentation and processes organised and up to date. This is an entry-level position with excellent exposure to product operations and strong progression opportunities.

Responsibilities

• Manage and triage the customer support inbox

• Ensure queries are acknowledged and resolved promptly

• Track and organise support tickets

• Identify recurring customer issues

• Compile summaries of customer feedback

• Support the Head of Product with research and coordination

• Assist with release notes and product updates

Essential skills

• Experience in a support, admin, coordination, or operations role

• Maintain clear internal and customer documentation

• Able to multitask and manage priorities