Senior Support Engineer

The search

Our client is looking for a Senior Support Engineer to act as the technical lead for a portfolio of Advertising, Marketing and Media clients.

The role combines hands-on support, client ownership and technical project delivery. Strong stakeholder management is essential.

Responsibilities

• Act as the main technical contact for assigned clients.
• Deliver remote and on-site support across Apple, Microsoft and Google environments.
• Resolve complex technical issues and manage escalations.
• Build strong relationships with senior client stakeholders.
• Recommend technology improvements and identify service gaps.
• Deliver technical projects, onboarding and infrastructure reviews.

Essential skills

• Senior helpdesk and face-to-face support experience.
• Strong macOS support and Apple MDM knowledge.
• Microsoft 365, Intune, Entra ID and Active Directory.
• Google Workspace experience.
• Good understanding of networking, cloud storage, backup and security.